Terms and Conditions

TERMS AND CONDITIONS OF USE

• General conditions.
  
  

1. Object. The present terms and general conditions of use (hereinafter, the “conditions”) are intended to regulate the access and use made by those natural or moral persons identified as users (the “users”) of the website www.monrise-foods.com (hereinafter, the "website"), their respective links and hyperlinks (the "links") of which has the exclusive use Moonrise Foods LLC (hereinafter, "Moonrise").

In order to offer security, we report that Moonrise is a commercial company duly constituted in accordance with the laws of the United Mexican States, which is in compliance with all its obligations, whether work, administrative and fiscal.

To contact us, please mark the phone  (520) 286 1907, enter the website or send an email to the address info@monrise-foods.com

1. Definitions. For clarity purposes of these conditions, the definitions are established with respect to words that are listed below and as they should be understood, having the same meaning whether it is used in singular and plural:

• Shopping cart: means by which the products offered by Moonrise are identified on the website in order to facilitate the acquisition of these.

• Buyer: Every user who intends to acquire and, where appropriate, acquire the products offered by Moonrise through the website.

• Moonrise: Means Moonrise Foods LLC.., in its capacity as owner of the website and links.

• Conditions: It means these terms and general conditions of use.

• Consideration: It means the amount that the buyer must pay to Moonrise according to the products that Moonrise acquires on the website through the shopping cart in accordance with the provisions of the website, which can be adjusted from time to time and which They must be covered by the buyer in the times, forms and payment methods indicated on the website.

• Account:It means the user identification means that you can create on the Moonrise website those people over 18 (eighteen) years that intend to acquire the products offered by Moonrise under these conditions.

• Personal information: It will have the meaning attributed to this term in the privacy notice of Moonrise, which is available on the website.

• Links: It means both the website and any other domains or hyperlinks that can be accessed in any way through the website.

• Returns and refund policy: They mean the policies of returns and reimbursements offered by Moonrise with respect to the products, which is available on the website.

• Social networks: It means the Internet pages in which Internet users exchange personal information and multimedia content in a virtual and interactive way.

• Record: It means the permanence in the account database on the website.

• Products: It refers to all goods and packages offered by Moonrise through the website and links, which can be acquired by buyers and can be adjusted and modified from time to time.

• Services:It refers to all those who refer and describe in point II of these conditions.

• Website: Internet address: Moonrise-foods.com of which Moonrise headline.

• Third: It means any person that is not (i) Moonrise, including their managers, workers, representatives or dependent on some form of Moonrise; and (ii) the user and/or buyer.

• Headline: It means any personal rights person, according to this term, is defined in the Moonrise privacy notice available for consultation on the website.

• User: It means those people who, through their account, use the website or any of their links.

1. Acceptance. The single use of the website represents the acceptance, full and unconditional, of the users of each and every one of the present conditions from the moment the user access, registered and use the website.

1. INDUSTRIAL PROPERTY AND PROPERTY. The website and account will be used only for lawful purposes, in accordance and in compliance with current and applicable legislation in Mexico, according to it can be modified from time to time. The content, information and/or material that Moonrise puts available to users through the website contains elements covered by intellectual property standards, including software protection, photographs, logos, designs, graphic images, music and sound, without This description implies limitation of any nature.

Any transgression to these conditions by a user (including, but not limited to the commission of acts that, at the exclusive criteria of Moonrise, constitute abusive, inappropriate or illegal behaviors) will generate the right, in favor of Moonrise, at any time and No need for prior notification of any kind, to suspend or finish the provision of services and/or to withdraw or deny access to the website and/or your account to any user.

1. Prohibitions. Any type of copy, distribution, transmission, broadcast, publication, printing, dissemination and/or commercial exploitation of the material and/or content made available to users and the general public through the website and/or The own or third parties, without the prior express and written consent of Moonrise or, where appropriate, of the corresponding property rights.

Failure to comply with the aforementioned will subject the offender to all civil and/or criminal penalties that may correspond. Likewise, the publication and/or distribution of any material that is obscene, inappropriate, defamatory or that could be violation of the rights of any third party is prohibited or is contrary to the general policies of the website and/or the current legal system.

1. Ability. Users, when using the services to acquire the products, manifest under protest to tell the truth to force or force their represented (in case they are legal representatives of a natural or moral person), so that Moonrise will have no obligation to verify the validity of the faculties and capacity of users.

Parents and guardians will be responsible for the acts performed by their children, pupils, persons legally unable to hire, as provided by these conditions and current legislation applicable, including damage caused to third parties.

The veracity and authenticity of the data provided by users is a fundamental requirement for the maintenance of the registration. Only people with legal capacity will be allowed to hire, create an account. Moonrise reserves the right to request an additional proof and/or data in order to corroborate the personal data of each user and/or of their business and/or the moral person through which it will market products or services, as well as of suspend temporarily or definitely the accounts of those users whose data could not be confirmed.

1. Services. 

1. Of services.For the purposes of these conditions, it will be understood as the services: (i) the necessary ones that Moonrise provides so that it can market the products on the website, their links and/or social networks. The scope of the services provided by Moonrise will depend on the modalities of the products offered to users, which can be modified by Moonrise of time in time (hereinafter the "services").

Likewise, users recognize and accept that Moonrise will be able to provide services by themselves or through third parties with which they have business relationships or those who have time in time to meet the demand for services by users.

The services provided by Moonrise are provided against the payment of the consideration. Moonrise will make the provision of services for the acquisition of products only and exclusively if the consideration by the buyer has been covered.

In the event that the holder revokes the authorizations for the use of his personal data in accordance with the privacy notice of Moonrise and, therefore, Moonrise is prevented from continuing to provide services to the user and/or respective buyer, Moonrise It will notify the user and/or buyer said situation in a timely manner and the above will not generate any reimbursement by Moonrise in favor of the user and/or buyer.

1. Modalities of services.Users recognize and accept that the services provided by Moonrise on the website will be solely and exclusively in accordance with the products offered by Moonrise in the areas of the services and delivery that Moonrise deems appropriate and necessary, which at all times can be modified By moonrise of time in time. The content of the modalities of the services offered by Moonrise are available for consultation and review in the Moonrise.foods.com sections of the website.

Plans offered by Moonrise:

Home service plan:

• The products will be sent (frozen food ready to heat and eat) to buyers the business day following the request for the products, as requested by the buyer.

The user recognizes and accepts that the services offered and in each plan mentioned above or those that could arise or cease to exist, are subject to any modifications, restrictions, additions or cancellations to the entire Moonrise discretion.

1. Mechanics of services and consideration.The user recognizes and accepts that the provision of services for the acquisition of products generates the payment of the consideration in favor of Moonrise and in charge of the buyer. The consideration that the user must pay to Moonrise will be in accordance with the information published on the website and according to the modality you choose.

The user also recognizes and accepts that the returns and reimbursements offered by Moonrise for the products will be in accordance with the policy of returns and reimbursements, which is available on the Moonrise website.

1. Termination of the use of services. From the moment in which (i) the user ends the hiring of services or (ii) that Moonrise decides to end the provision of services in favor of the user for any contravention of the latter to these conditions, the user You will not be able to use your account, in the understanding that Moonrise only authorizes the user to use their account for the period to hire the services by the user.

1. Payment processors for products. The buyer can use different payment processors offered by Moonrise on the website to pay the consideration for the acquisition of products, which can be adjusted from time to time by Moonrise.

The buyer must consult the terms and conditions, as well as the rates with respect to the charges for the products on the websites, corresponding to each of the payment processors offered by Moonrise.

Moonrise and the website do not make charges to the buyer or have their own payment processor, so they are not responsible for the agreement and fees for the payment processors hired by the buyer.

Buyers can request the generation of invoices in relation to the transactions carried out by the acquisition of the products within the website, which must be requested within a period not exceeding the last business day of the month to the acquisition of the products by the products by of the buyer. Likewise, any invoice or fiscal document that the buyer needs under the aforementioned transactions may also be addressed with the payment processor that has been used by the buyer and where the transaction has been registered according to the terms and conditions established by the same.

The user and buyer will have access to a panel inside the shopping cart where the amount receivable and charged for the products can be monitored, in addition to any other aspect related to each transaction. Likewise, the buyer must consult with the payment processor of his choice offered by Moonrise the process of accreditation of the transactions carried out.

By virtue of the foregoing, the payment processors do not depend in any way of Moonrise, the necessary requirements to hire these electronic payment process services, as well as other provisions on them are subject to the changes that, at the time they carry out, is That is why the buyer is required to consult the terms and conditions before hiring it.

The buyer releases all responsibility and compensates Moonrise from any non -recognized position, fraud or any other operation not identified by the user or the buyer. The buyer recognizes and accepts that Moonrise's work is limited to the provision of services for the acquisition of products through the payment of consideration.

• User account.
  
  

1. User register By creating an account for the use of the website, Moonrise grants the user a limited personal license, not exclusive, not transferable, revocable, for an indeterminate term, according to these conditions, which will allow the user to use the website, to In order to receive the services under the modality that the user selects. The use of the website is personal and non -transferable. For registration purposes or creation of an account, the user will provide the website with the necessary information for said registration, to which an email and password will be recorded.

At all times, the user will be solely responsible for the proper handling of his account. Moonrise may validate at any time the user information used for the creation of their account and may at any time cancel it, discharge it and/or request the user to modify, clarify or update information so that the user complied so much to conditions as to the regulatory aspects required by the authorities. In the event that Moonrise detects different accounts that contain coincident or related data, may cancel, suspend or disable them. At no time can the website be used or the account for purposes other than those specified in these conditions.

The user declares, manifests and accepts that the information provided about itself, its corporate purpose, organization and activities is true, correct, current and complete, assuming all civil, administrative and/or criminal liability that could be generated derived from falsehood or imprecision of such information, releasing Moonrise from any responsibility that could be generated in this regard.

In the event that the user's information at the time of registration was wrong or incomplete, and the user's checking and identification, Moonrise will have the right to immediately suspend the provision of services and access to the website, without the need for prior notice, releasing the user to Moonrise from any responsibility for the losses and damages caused, if possible.

The user is responsible for the protection of the confidentiality of their personal password and of all information that enters the website that has the confidential character in accordance with the Federal Law for the Protection of Personal Data in possession of individuals. The user expressly authorizes Moonrise to maintain the information provided by the user in the website database, also authorizes Moonrise, through the website to provide constant information about account A (i) authorities that request it according to what allowed by current time legislation in time, and (ii) to its strategic or technical associates in order to improve the supply of products and/or services, as well as any means or promotion that is available through the website.

The user also recognizes from this moment, that the account is personal, unique and non -transferable, and it is prohibited that the same user register or possess more than one account without Moonrise's consent.

Without prejudice to the provisions above, they will not be accepted and may be canceled at any time, accounts whose email addresses contain expressions or graphic sets that have already been previously chosen by another user or, which in some other way, were injurious, coinciding with brands, commercial names, advertisements of establishments, social reasons of companies, advertising expressions, names and pseudonyms of people of public relevance, famous or registered by third parties, whose use is not authorized or that it was generally, contrary to the Law or moral demands and good customs generally accepted in Mexico, as well as expressions that could induce other users to an error, becoming clear that the user will respond for improper use in civil, administrative and/or criminal fields, if apply .

The user undertakes to communicate to Moonrise, by means of an email to the address info@moonrise-foods.com of loss, loss, theft or theft of access passwords, immediately after having knowledge of such fact. Until the moment of effectively communicating to the website of the loss, loss, theft or theft of the access password, the user will be solely responsible for the damages resulting from their eventual use by third parties, not having the website or Moonrise responsibility Some due to eventual damage, including through the website, product of such facts.

1. Visitors. Visitors and third parties of the website will be able to visualize the products and/or services offered by Moonrise; as well as navigating through it freely without the need to have an account.

1. Low. Any user may request their decline, at any time, as a user, for which Moonrise will have a period of 30 (thirty) business days to unsubscribe to the user, prior verification made by moonrise of any balance in charge of the user who must be liquidated prior to the decline of your account.

The user responds to the good use of the website and services from or through it. Any use of the services contrary to the aforementioned by the user, will result in the immediate exclusion of the website of your account of its user status, without the right to any compensation and without prejudice to the corresponding legal actions by the part by of Moonrise.

The falsehood of the personal data provided by the user during the registration process on the website, or in any of the services provided from or through them may mean the immediate exclusion of the website with loss of its user status, without right to any compensation and without prejudice to the corresponding legal actions, which by Moonrise or other people, there is.

1. Obligations of the parties.

1.1 User Obligations.They will be the user's obligations, in addition, without detriment of those that arise in the other sections of these conditions, the following:

1. Do not use the contents and products of the website in order to miss the law, morals, good customs, intellectual property regulation, dignity, private life, image, personal and family intimacy.

1. Do not use the services, contents and products provided by Moonrise to transmit or disseminate illegal, defamatory, abusive, threatening, obscene, harmful, vulgar, injurious or any other way or in any other waxing.

1. Do not send messages that would not have been requested, recognized as spam, junk mail or correspondence chains (Chain Letters); Do not use the services and products provided according to these conditions to send/disseminate any type of malignant program or files that contain any type of malignant program or that could cause damage to the website or third parties.

1. Comply with all applicable laws in relation to data transmission from Mexico.

1. Do not get or try to access other network or computer systems connected to the contents and products of the website.

1. Take care of the content of the emails that will be broadcast, as well as the content and information that were made available to the products and/or services offered through the website.

1. Do not interfere or interrupt the services or servers or networks connected to the services, contents and products supplied by means of the website or links.

1. Comply with the procedures, norms and regulations applicable to the contents and products of the website, disclosed in the pages and links of each content of the links.

1. Do not send or transmit any content or information containing any religious or political propaganda through the website.

1. Avoid performing any behavior that could restrict or inhibit the use of the website or links by other users or third parties.

The user will be solely responsible for maintaining telephone devices, computers, tablets and any other equipment or devices that could be necessary for perfect access to the use of their account on the website. The user will be solely responsible for possible damages that his equipment could suffer due to the misuse of any hardware, software or connections.

The user agrees to get in peace and safe to Moonrise, their affiliated companies, their suppliers, third parties that collaborate with Moonrise and suppliers for any claims, processes, actions, as well as any other responsibilities (including legal fees) derived from their use or of the improper use of the website, of the violation of these conditions, the violation of the rights of any other person or entity, or any violation of the declarations, guarantees and agreements made here by the user; as well as compensate them for the corresponding damage and damages.

1.2. Third parties obligations.Derived from the operation of the Web SITE, Moonrise may also receive through the website data provided by third parties, so each third party that enters the website or links to provide certain information must do so in accordance with the provisions of these conditions, as well as in attachment to the following obligations:

1. Do not use the contents and products of the website in order to miss the law, morals, good customs, intellectual property regulation, dignity, private life, image, personal and family intimacy.

1. Do not use the services, contents and products provided by Moonrise to transmit or disseminate illegal, defamatory, abusive, threatening, obscene, harmful, vulgar, injurious or any other way or in any other waxing.

1. Do not send messages that would not have been requested, recognized as spam, junk mail or correspondence chains (Chain Letters); Do not use the services and products provided according to these conditions to send/disseminate any type of malignant program or files that contain any type of malignant program or that could cause damage to the website or third parties.

1. Comply with all applicable laws in relation to data transmission from Mexico.

1. Do not get or try to access other network or computer systems connected to the contents and products of the website.

1. Take care of the content of the emails that will be broadcast, as well as the content and information that were made available to the products and/or services offered through the website.

1. Do not interfere or interrupt the services or servers or networks connected to the services, contents and products supplied by means of the website or links.

1. Comply with the procedures, norms and regulations applicable to the contents and products of the website, disclosed in the pages and links of each content of the links.

1. Do not send or transmit any content or information containing any religious or political propaganda through the website.

1. Avoid performing any behavior that could restrict or inhibit the use of the website or links by other users or third parties.

1. Moonrise obligations.They will be Moonrise obligations, in addition, without detriment of those that arise in the other sections of these conditions, the following:

1. Provide services for the acquisition of products by user in accordance with the conditions.

1. Have all the necessary licenses and authorizations for the operation of the website and the provision of services.

1. Continuity of services and the website.The user acknowledges that (i) interruptions in the provision of services U (ii) other events occurred by causes not attributable to Moonrise where the provision of services is interrupted, suspended or detained. Under none of these cases, Moonrise may be responsible for any lost data and/or non -successful transactions during the transmission of information through the Internet.

Moonrise will not be responsible for interruptions or suspensions of the services and internet access caused by the failure in the telecommunications system, in the supply of electricity, fortuitous cases or force majeure or a third -party action that can disable equipment that equipment that equipment that equipment that equipment that equipment that equipment that equipment that equipment can disable They supply Internet access and the website.

Therefore, Moonrise is not responsible for any damage, damage or loss to the user caused by failures not attributable to Moonrise in the services, on the server or on the Internet. Moonrise will not be responsible for any evil program that could infect or have infected the user equipment as a result of the access, use or examination of the website or following any data transfer, files, images, texts, or audio contained in it between it Users. Users may not impute any responsibility or demand payment of damages or damages, by virtue of technical difficulties or failures not attributable to Moonrise in services or on the Internet.

The website may eventually be available due to technical difficulties or internet failures, or for any other circumstance outside Moonrise; In such cases, Moonrise will try to restore it as quickly as possible without any kind of responsibility. Moonrise will not be responsible for any error or omission contained on the website.

Moonrise may, at any time and to its exclusive criteria, discontinue, suspend, finish or alter the form of access to the website in relation to any content, period of availability and equipment necessary for the access and/or use of the website. Moonrise reserves the right to discontinue the dissemination of any information, alter or eliminate transmission methods, alter the data transmission speed or any other signal features without having the user's prior consent.

1. Property and rights of the website content.Users and third parties are warned that the rights over the content published by Moonrise on the website are protected by current Mexican legislation related to intellectual and industrial property. All content available on the website, including links, are exclusive property of Moonrise. Copy, distribution, transmission, publication, connection or any other type of information modification or links without express authorization of Moonrise or the titular user of such rights, prior written notification of the owner.

Any violation of the provisions of this numeral will constitute an infraction to intellectual property rights and subject the user and third to the administrative, civil and criminal sanctions that are applicable.

Moonrise reserves all rights not expressly granted under this document. The user declares and acknowledges that the downloading of any content of the website does not confer the property on any brands exhibited on the website.

Any brands exhibited on the website or any other domain operated in conjunction with the website should not be considered as a public domain and are exclusively owned by those corresponding contracting users of the website.

• Responsibility.
  
  

1. Responsibility limits. The services available on the website are provided "as they are" and "as available" without guarantees of the conditions of any kind, whether express or implicit. to the maximum permissible point in accordance with applicable legislation.

Moonrise, its suppliers, third collaborators of Moonrise and other suppliers do not guarantee that the products and/or services offered on the website are uninterrupted or error free, that the defects are corrected, or that the services or the server that puts them available to be free of malignant programs or other harmful components, so they will not be responsible for any losses, damages or losses suffered by the user or any third as a result of the use of the website or any other interaction with the links.

Moonrise, its suppliers, third -party website and other suppliers do not guarantee or make any statements related to the use or results of the use of services in terms of accuracy, precision, reliability or in any other way.

Each user and each third understand and agree that he will enter the website and use the website in accordance with their exclusive criteria and under their own risk and will be solely responsible for any damage caused to your computer system or your device Mobile or data loss resulting from the use of services or the discharge of materials or data contained in the website or links.

Moonrise does not take responsibility, in any case, for frauds originated outside or through its system and their computers, mainly in relation to information provided, either in the registration or on the website, except when the applicable legislation so foresees it and thus be declared by a competent jurisdictional body by means of a final sentence.

Moonrise will not be responsible for the losses, damages and losses suffered by the user or any third party in relation to any products or services offered or disseminated, advertisements or advertising materials that are not provided by Moonrise through the website.

Moonrise will take all possible measures to maintain the confidentiality and security of the information received by users, but will not respond to the damages that could be generated derived from violations to the website security systems by third parties and/U Other users. Likewise, the users are ordered and third parties to navigate or use the website to read Moonrise's privacy notice.

In the event that Moonrise was found as responsible for any losses, damages or losses suffered by the user or any third as a result of the use of the services available on the website or any other interaction with the website by means It will be responsible for the limit of 3 (three) months of the amount payable for the consideration agreed with the user or buyer for which he would have been responsible.

1. General information. The information that users and/or third parties enter the website is not Moonrise's responsibility, being users and/or third parties as appropriate, the only ones responsible regarding the veracity of said information, so it is suggested that personal information is never provided different or that is not indispensable to make a transaction.

1. Messages. 

The user expressly accepts that Moonrise or any of his associates send to the user messages by email or SMS of an informative nature, referring to products and/or services offered on the website, as well as other commercial messages such as third -party offers Website contractors and novelties of the website, including events. In the event that the user wishes to stop receiving the aforementioned messages, he must request the cancellation of his shipment in any of the respective posts sent by Moonrise.

• Use of cookies.
  
  

Users and third parties recognize and accept, giving their total, full and irrevocable consent from the moment of accepting these conditions, that the website uses own and third -party cookies, which are normally classified, in “temporary” cookies and cookies and cookies "Permanent." Temporary cookies are usually used to transmore information in an electronic communications network and are strictly necessary for the provision of the services explicitly requested by the user, such as session cookies that are the most common type of temporary cookies, same That they help the user to navigate efficiently on the website, monitoring the user's route through the website, taking into account the information he has provided during the session initiated with his account. Temporary cookies are stored in the temporary memory of the browser used by the user and are deleted when it closes. Permanent cookies, on the other hand, keep user preferences for the current session and future visits. Permanent cookies are usually used to monitor the user behavior and facilitate personalized advertising.

1. Modifications. 

The website and Moonrise reserve the right to, to its exclusive criteria, make alterations to these conditions without prior notice. In this way, it is recommended that the user re -read this document regularly, so that he always remains informed about eventual and future modifications.

If there are any modification to this document and the user will continue using the website, the conditions will be considered read and approved by the user. All alterations to the conditions will become effective immediately after publication on the website, without the need for any prior notice to the user.

1. Validity and termination. 

The term of validity of these conditions is indefinite.

The user may, at any time, cancel the user registration for simple communication, requesting Moonrise, through the website to exclude the registration, without prejudice to the obligations assumed until the date of their exclusion.

The termination of these conditions will not imply, in any case, that Moonrise should compensate in any way to the user.

1. Accession. 

While these conditions have as its main objective the regulation of the agreement between Moonrise and the users, any third party that makes use of the website, either by individual navigation or on the occasion of the relationship that in turn maintain with the respective user, will remain automatically attached to the provisions provided for in these conditions in which it is applicable.

1. Other provisions. 

1. Assignment.This document and any rights and licenses granted here may not be transferred or assigned by the user, but Moonrise will be able to transfer them or yield them without any restriction and without the need to collect the prior consent of the user.

1. Headers. References to existing headers in these conditions are made only for reference purposes and will not be considered to limit or affect any of the provisions contained herein.

1. Integrity of conditions. This document constitutes the comprehensive agreement between the user and Moonrise related to the provision of services and the use of the website and may not be modified, except for the provisions of these conditions.