Refund policy

Returns and refund policy

In Moonrise, our greatest priority is that our customers are always satisfied with our food and products, so we put at your disposal the following policy of returns and reimbursements (the "policy of returns and reimbursements"):

  1. Responsible.

The head of this policy of returns and refund is Moonrise Foods, LLC.. (hereinafter, "Moonrise"), domiciled at 7 Kipper St Rio Rico, AZ 85648.

To contact us, please mark the phone  (520) 286 1907, enter our website www.moonrise-foods.com or send an email to the address info@monrise-foods.com

  1. Conditions for Moonrise's returns and refunds.

In accordance with this policy of returns and reimbursements, customers (according to this term are defined in the terms and conditions of Moonrise) can only request returns and reimbursements to Moonrise in case any of the following conditions are presented:

  • In the event that products and/or foods of poor quality are received and/or that do not deliver fresh at all times.
  • In case Moonrise has made an error when delivering products and/or foods different from those requested by the customer.
  • In case Moonrise delivers damaged products and/or foods or in case they do not reach their home within 3 (three) business days following the purchase and/or realization of orders.

In these cases, the client must request the return and reimbursement to Moonrise about the products and/or food within a period not exceeding 2 (two) business days following the purchase and/or realization of the orders, which were which were made through our website www.moonrise-foods.com 

If any of the above conditions are presented, please contact us through our phone  (520) 286 1907 or sending an email to the address info@moonrise-foods.com

Moonrise will send a response to Moonrise through the contact indicated by the client within a period not exceeding 5 (five) business days following the request for return and refund subjugation presented by the client.

There will be no return and/or reimbursement by Moonrise in the following cases:

  • In case Moonrise has fulfilled the delivery of food to the client in a timely manner.
  • In the event that the delivery could not be completed to the client due to circumstances corresponding to the latter.
  • In the event that the client fails with the terms and conditions of Moonrise or the present policy of returns and reimbursements.
  • In case of any error or confusion from the client at the time of ordering on the Moonrise website.
  • In the event that the client fails with any applicable legal provisions or terms corresponding to the applicable payment processor, where appropriate.
  1. Refunds and returns to Moonrise.

In accordance with the previous point, any other requests for return and reimbursements made to Moonrise must be directly processed with their bank, payment processor and/or platform that provides its customer services, releasing Moonrise from any responsibility for reimbursement and returns outside the previous point.

  1. Refunds

In accordance with the present policy of returns and reimbursements, all reimbursements will be issued in the same bank account originally from the collection that the client used to make the order through the Moonrise website within 10 (ten) business days following that Moonrise, in addition to Moonrise reserves the right to issue such reimbursements in any other ways that it deems necessary and timely.

Without prejudice to the period established above, Moonrise is not responsible for any additional delay that is generated due to the payment processor responsible for processing the position and refund in question.

Moonrise reserves the right to limit or deny refunds and returns to customers, regardless of whether the customer has payment vouchers and/or receipts for packages, products and/or food. All refunds and returns are subject to a verification process by Moonrise.

Likewise, Moonrise reserves the right to close or cancel accounts on its website, as well as cancel or reject packages, products and/or food for possible violations to this policy of returns and reimbursement or for any other fraudulent activity related to the present Return and refund policy.

  1. Customer Support.

For any questions or comments related to this policy of returns and reimbursement or with Moonrise, please mark the phone  (520) 286 1907, enter our website www.moonrise-foods.comor send an email to the address info@moonrise-foods.com.

  1. Modifications.

Moonrise reserves at all times the right to carry out any type of modification or update to this policy of returns and reimbursements. These modifications and/or updates will be announced immediately after entry into force through its publication on the Moonrise website, so the subsequent use of the website will be understood as its tacit acceptance to the new guidelines and provisions established.